Category: Usability

Finding out what people use your search feature for, helps you to know what your visitors really want. Once you know that, you can adjust your site accordingly and turn that knowledge into profit. Read our tips.

By telling Google Analytics how your search feature works, you can analyse your visitors’ queries. We tell you how.

If you have a large range of closely related products or services, faceted search helps people to look for things based on criteria that are important for them. What are the do’s and don’ts in faceted search?

Not everyone enters your website via the homepage. 5 tips to show people which website they’re on and where they are on your site.

Research shows that users spend 80% of their time above the page fold. But a lot of websites don’t really take that into account. deSingel is one of them.

Advanced search. It sounds user-friendly, but most of the time it isn’t. This is one of those times.

Is navigation still important? Or do most people use your search feature? If you’ve never checked your logfiles, you’re probably in for a surprise…

People called Laetitia or Massimo can’t use their own names as user names on Lego.com. Why not? Because they’re perverts. At least that’s what Lego seems to think…

Route planner Mappy has an error message that says ‘Sorry, this route is not available at the moment’. I’m not sure that’s what they really mean though.

Web builders or information architects who claim they don’t need to involve real users because ‘they know what’s best’ are pretty pretentious.